Refund policy

Last updated: March 6th, 2025

Good Grounds Coffee Co. is committed to providing the best quality products. We are grateful for your business. If for some reason you are not satisfied with your order, please contact us immediately. 

In order to request a refund, you can follow the request a return process in your personal online customer account. If you did not create an online customer account and would like to process a return, please visit your original e-mail receipt of purchase and/or submit a request on the “contact us” page.

Be advised, do not send your product(s) back without contacting us first.

PLEASE INSPECT YOUR ORDER UPON ARRIVAL FOR ACCURACY OF PURCHASES.

If you receive a damaged or incorrect product, please contact us within 24 hours of receipt. You may request a full refund for the purchase price of the item(s) within five (5) business days of receipt, based on the shipping tracking information. Please note that additional charges such as shipping, discounts, or any other fees besides the cost of the item itself will not be refunded. Unfortunately, we cannot accept returns or process refunds for ground coffee - only whole bean is eligible. 

Whole bean Coffee Returns

For unopened whole bean coffee bags, you will receive a refund (minus any additional charges) to the card on file.  All coffee returns (unopened) must include the original packaging materials, accompanying literature, instructions, and any other materials that were included with the shipment to qualify. 

Non-Coffee Items and Equipment

All non-coffee items and equipment must be returned in their original packaging, undamaged, and with all materials, accompanying literature, instructions, and any other items included with the shipment before a credit or refund can be issued. Good Grounds Coffee Co. is not responsible for return shipping costs. You must follow all return instructions upon decision. Non-coffee items are shipped from a different location than coffee beans. Therefore, the return process can be different, but processed through your online customer account.

Return Products

The Good Grounds Coffee Co. team will review your request and decide on final return approval. The return process varies in resolution time and could require more information from the purchaser.